Customer Success Executive

As seen

Responsibilities

  • Build meaningful relationships with new and existing clients
  • Assist customers in solving problems they face in their customer journey
  • Ensure customer satisfaction and provide professional customer support
  • The ability to communicate and present complex information concisely with sound reasoning and strong attention to detail
  • Being the voice of the customer internally, including experience of partnering with Product teams, dealing with prioritization and demand management problems
  • Understand and empathize with clients’ needs, work with colleagues across departments to raise new business requirements to meet clients' needs

Required Skills and Competencies

  • Bachelor's degree in any discipline
  • Superior service skills/"client first" approach resulting in strong customer loyalty
  • Demonstrated adaptability, flexibility, and willingness to work in a collaborative, team environment
  • Excellent interpersonal communication skills and high attention to detail
  • Excited to work in an early-stage company and have a high impact on the future of the company’s growth and help Hodlnaut scale
  • Understanding blockchain technology and crypto assets would be a plus

You’ll have a long runway for personal and career growth in Hodlnaut, with the potential to take on leadership roles as the company scales.

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